Introduction
Welcome to ከኛPay ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you use our services to facilitate global payments.
Information We Collect
To process your payments and service requests, we collect the following categories of information:
Personal Identification: Name, phone number, email address, and government-issued ID (for verification purposes).
Transaction Details: The service you wish to pay for (e.g., Amazon link, Hotel details), the amount, and the beneficiary details.
Payment Evidence: Screenshots or confirmation of your bank transfer to our local accounts.
Technical Data: IP address, browser type, and device information to prevent fraud.
How We Use Your Information
We use your data solely for the following purposes:
Service Fulfillment: To complete the payment to the third-party provider (e.g., booking your flight or paying a visa fee) on your behalf.
Communication: To send you transaction confirmations, receipts, and support updates.
Security & Compliance: To verify your identity (KYC) and prevent money laundering or fraudulent transactions.
Improvement: To analyze usage trends and improve our website experience.
Data Security
We implement industry-standard security measures (encryption and secure servers) to protect your personal information. However, no electronic transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Your Rights
You have the right to request access to the personal data we hold about you or request its deletion, subject to our legal record-keeping obligations.
Contact Us
If you have questions about this policy, please contact us at:
Email: info@kegnapay.com
Address: Megenagna Star Mall, Addis Ababa, Ethiopia